When things are difficult, finding a way forward can feel difficult too.
Calm, structured mediation to help people work through difficult conversations, decisions and disagreements.
Separation & divorce · Family disputes · Civil disputes
Online or in person across Leicestershire, Rutland, Northamptonshire, Warwickshire, Derbyshire and Nottinghamshire. And online across England and Wales.
Confidential
Neutral
Online & In-person
Separation & divorce
Helping separating couples make practical decisions about children, finances, property and life after separation.
Explore separation & divorce →
Family disputes
Helping families have difficult conversations about things such as caring responsibilities, inheritance, adult sibling disagreements and other family decisions.
Civil disputes
Helping people explore practical ways forward when disagreements arise over matters such as property, neighbours, money or boundaries.
Mediation gives you space to find a way forward
Mediation isn't about deciding who is right or wrong. It's a structured process that gives everyone involved the opportunity to be heard, understand what matters to the other person and explore practical options.
You remain in control of the decisions. I don't make them for you, and I'm not there to take sides.
Less conflict
Mediation focuses on conversation rather than taking sides.
More control
The people involved make the decisions, rather than a judge.
A private process
Conversations take place confidentially, subject to the limits of confidentiality.
A practical way forward
The focus is on finding workable solutions rather than proving who's right.
Why choose New Moon Mediation?
We provide a calm, structured environment designed to reduce conflict and help you move forward.
With New Moon Mediation you get:
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A neutral, professionally trained mediator
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A clear, guided process from start to finish
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Flexible online or in-person appointments
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A focus on practical, workable outcomes
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A supportive but impartial approach
Meet Steven Hagan
I'm Steven Hagan, a mediator helping people work through difficult conversations and disagreements in a calm, structured environment.
My role isn't to decide who's right, take sides or tell you what to do. It's to provide a safe and impartial space where everyone can be heard and practical options can be explored.
What clients often tell us
“We thought we’d end up in court, but we managed to agree everything.”
“It gave us space to talk without arguing.”
“Much quicker and less stressful than expected.”
"I'm so glad you have guided us through this process."
Helpful thoughts for difficult moments
Separated but still living together?
When moving out isn't possible, how do you manage children, money and everyday life under the same roof? Explore practical ways to reduce tension, set boundaries and work out what happens next.
When family disagreements are about more than money
Inheritance can bring difficult feelings to the surface. This article looks at how fairness, responsibility, old grievances and family relationships can all become part of the conversation, and whether mediation might help.
What does putting children first really mean?
Child-Focused Courts are changing how some family court cases involving children are approached. This article looks at what the changes mean for parents, how children's experiences are being brought further into the process, and why putting children first matters beyond the courtroom.
Frequently asked questions
Do we both have to agree to mediation?
No. One person can attend a MIAM alone. The mediator can then contact the other party if appropriate.
Is mediation legally binding?
No; but agreements can be formalised through solicitors if you choose.
How long does it take?
Many cases resolve within a few weeks to a few months, depending on complexity and cooperation.
What if mediation doesn’t work?
If agreement can’t be reached, you can still apply to court. Mediation is a step towards resolution, not a barrier.
How much does it cost?
Costs vary depending on the number of sessions needed, but mediation is typically far less expensive than court proceedings.
Can mediation help with any type of disagreement?
Mediation can be useful in many different situations, from separation and divorce to family disagreements and certain civil disputes. Whether mediation is appropriate depends on the circumstances, the people involved and whether everyone can participate safely and voluntarily. I can talk you through the process and help you understand whether mediation may be suitable for your situation.
What if I'm not sure whether mediation is right for us?
That's completely fine. You don't need to know whether mediation is the right answer before getting in touch. I can explain how the process works, what it involves and whether it may be suitable for your circumstances. The decision about whether to proceed remains yours.
To find out more about Family Mediation please visit my Blog, Resources or Further reading pages